Return Policy
B2B Return Policy
1. Policy by Shipment Origin
| Origin | Timeframe | Defect Solution |
|---|---|---|
| China Warehouse | 60 business days | 60% discount voucher for next purchase after approval Example: $100 product with defects → No return needed → $60 voucher issued after approval |
| Overseas Warehouse | 30 business days | Standard return/refund |
2. Key Conditions
China Shipments Special Policy:
✓
Applies only to functional defects
✓
Requires photo/video evidence
✓
Voucher valid 180 days
❌
No physical return required
Overseas Warehouse Standard Policy:
✓
Accepts returns for defects & shipping errors
✓
Products must be unused
3. Claim Process
For China Shipments:
1
Submit Form
2
Upload evidence within 5 days
3
Receive discount voucher via email within 48hrs if approved
4. Cost Responsibility
| Return Type | Shipping Cost | Fees |
|---|---|---|
| China Shipment Defects | Customer pays | None (discount issued) |
| Overseas Warehouse Defects | ZOSI covers | None |
| Customer-initiated Returns | Customer pays | 15% restocking fee |
5. Important Notes
Bulk Orders
Orders over 20 units: Can request advance replacement units
Voucher Rules:
- Stackable with other promotions
- Valid only for same model repurchase
- Quantity-based issuance (e.g. 2 defective units = 2 vouchers)
Data Security
Installed devices must provide format certification